Return Policy

Product Replacement 

Our flowers come fresh from the growers and are always fresh and beautiful. If you received damaged flowers or other damaged products:

•    Please take a photo of the product and email the photo, along with your name, order number, and the nature of the issue to [email protected]

•    Quality complaints must be received within one (1) day following delivery, due to the perishable nature of our products.

•    Once damage is confirmed, we will be happy to re-send a new product at our expense, or issue a store credit.

Order Changes

All changes and updates to your order should be done within one (1) hour of placing the order. Please double check all the information in your order when you place it.

Changes and updates that are requested after this one (1) hour period are subject to a $10 administration fee.

Unfortunately during peak holidays it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.

Order Cancellations

It may be possible to cancel your order, depending on time of cancellation request. Cancellation fees will apply.  For any order cancellation requested a $25+ cancellation fee will apply.

Unfortunately, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.

All sales during peak holidays (Valentine’s Day, Mother’s Day, Christmas) are final.

Orders placed outside of Canada:

Orders placed outside of Canada or with an international credit card for delivery to Canada will be charged in $CAD. Taxes of destination will apply.


©2020 Proline Trading International - - All rights reserved.

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